Currently on the SWAT Team at IQVIA · E-SEHHA & ArcusAir
Health Informatics Specialist

Transforming healthcare through technology, data, and innovation.

Health Informatics Specialist experienced in healthcare systems support, incident management, digital transformation, and healthcare operations — turning clinical systems into reliable, well-run infrastructure.

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Saudi Arabia Licensed by SCFHS CAHIMS Certified
About

A clinician's reliability, applied to healthcare technology.

I'm a licensed Health Informatics Specialist who keeps healthcare systems running and improving. My work spans hospital information systems, incident triage, command-center coordination, medical documentation, and digital transformation — the connective tissue between clinical teams and the technology they depend on.

Today I work within the SWAT Team at IQVIA, supporting the E-SEHHA and ArcusAir platforms. I care about one outcome above all: technology that makes care faster, safer, and more humane for patients and staff.

  • Health Information Technology & Management graduate.
  • Licensed by the Saudi Commission for Health Specialties.
  • CAHIMS certified in healthcare information & management systems.
  • Hands-on experience supporting healthcare platforms and hospital operations.
  • Driven by healthcare innovation and digital transformation.
Experience

Where I've supported healthcare systems.

From a live operations command center to hospital floors and community campaigns.

Health Informatics Specialist — SWAT Team

2025 — Present
IQVIA / E-SEHHA & ArcusAir
  • Declare and triage incidents across healthcare platforms, owning severity assessment and escalation.
  • Troubleshoot hospital information systems and resolve issues affecting clinical end users.
  • Provide direct end-user support for the ArcusAir platform.
  • Coordinate response from the command center, aligning technical and operational stakeholders.
  • Run technical investigations and produce clear incident reporting for leadership.

Health Informatics Intern

Internship
Makkah Health Cluster / King Abdulaziz Hospital · Maternity & Children's Hospital
  • Supported patient services and front-line healthcare operations.
  • Managed and maintained medical records for accuracy and accessibility.
  • Assisted telemedicine operations connecting patients with care remotely.
  • Contributed to digital transformation initiatives across hospital workflows.
  • Provided crisis-management support during high-demand periods.

Healthcare Volunteer

800+ hours
Community & hospital programs
  • Contributed 800+ volunteer hours across healthcare programs.
  • Supported healthcare administration and day-to-day operations.
  • Handled information management and record-keeping.
  • Delivered patient support services with empathy and care.
  • Coordinated health campaigns from planning to delivery.
Capabilities

Skills built where clinical and technical meet.

01 Technical

Health InformaticsHealthcare Information SystemsArcusAirSEHA PlatformMedicaCloudCareCareWareMedical DocumentationIncident ManagementTechnical SupportData ManagementDigital TransformationProcess Improvement

02 Professional

Problem SolvingStakeholder CommunicationProject CoordinationCustomer ExperienceCritical ThinkingTeam CollaborationLeadershipTime Management
Credentials

Certifications & licenses.

Health Informatics Specialist

Saudi Commission for Health Specialties (SCFHS)

Active license

CAHIMS

Certified Associate in Healthcare Information & Management Systems

HIMSS

Basic Life Support (BLS)

Certified provider

Clinical readiness
Education

Academic foundation.

Umm Al-Qura University

Bachelor's Degree, Health Information Technology & Management

3.44 / 4.00
Cumulative GPA
Very Good
Second Class Honors

A program built around the systems, standards, and management practices that keep clinical information accurate, secure, and useful at the point of care.

Academic Highlights

  • EMR OpenEMR presentations
  • EMR OpenMRS presentations
  • DEMO Healthcare technology demonstrations
  • HIS Health information systems training
Case studies

Featured projects.

Selected work showing how I approach problems — and what changed because of it. Tap any project to expand.

Challenge

Hospital systems can't afford silent failures. When an issue surfaces across a platform like E-SEHHA or ArcusAir, clinical teams need a fast, accurate answer — not a guessing game. The challenge was triaging incoming incidents under pressure and routing them to resolution without disrupting care.

Actions taken

Owned incident declaration and severity triage from the command center, established a clear escalation path with technical and operational stakeholders, and ran structured investigations to isolate root causes. Maintained communication so that clinicians always knew status and expected resolution.

Technologies used
E-SEHHAArcusAirIncident ManagementCommand Center OpsTechnical Investigation
Results achieved
  • Faster, more consistent triage and escalation of platform incidents.
  • Clear incident reporting that gave leadership decision-ready visibility.
  • Reduced disruption to clinical end users during active incidents.
Key learnings

In healthcare, calm process beats heroics. A repeatable triage rhythm and honest communication are what actually shorten downtime.

Professional impact

Strengthened reliability of platforms clinicians rely on daily, and built the operational discipline that scales across systems.

Challenge

During my work at the Makkah Health Cluster, medical records and patient-service workflows carried manual steps that slowed access to information. The goal was to support digital transformation while keeping records accurate, available, and compliant.

Actions taken

Managed medical records for accuracy and accessibility, supported telemedicine operations, and contributed to initiatives that moved manual processes into digital workflows — coordinating with clinical and administrative staff throughout.

Technologies used
Medical DocumentationTelemedicine SystemsEMR / EHRProcess ImprovementData Management
Results achieved
  • More accurate, accessible patient records across services.
  • Smoother telemedicine operations connecting patients to care.
  • Manual workflows replaced by cleaner digital processes.
Key learnings

Digital transformation succeeds when it respects how clinicians actually work. Small workflow wins compound into real operational change.

Professional impact

Improved information flow for front-line teams and built fluency in bridging clinical needs with technical solutions.

Challenge

End users — from clinicians to administrative staff — need dependable, patient support when healthcare technology gets in their way. The challenge was delivering responsive support that resolved issues while protecting the user experience.

Actions taken

Provided direct end-user support across healthcare platforms, diagnosed and resolved technical issues, documented recurring problems, and fed insights back into process improvement so the same issues stopped recurring.

Technologies used
ArcusAirSEHA PlatformMedicaCloudCareCareWareTechnical Support
Results achieved
  • Reliable, empathetic support for healthcare end users.
  • Recurring issues documented and addressed at the source.
  • Higher confidence in the platforms staff use every day.
Key learnings

Great support is part technical, part human. Listening well often resolves an issue faster than any troubleshooting tree.

Professional impact

Built a reputation for dependable, user-first support across multiple healthcare systems.

Impact

The work, in numbers.

Community
0
Volunteer hours across healthcare programs
Platforms
0
Healthcare systems supported
Operations
Hospital.
Hands-on hospital operations experience
Delivery
0
Featured digital transformation projects
Credential
Licensed.
Health Informatics Specialist (SCFHS)
Recommendations

What colleagues will say.

Reserved for recommendations from supervisors, managers, healthcare leaders, and colleagues.

“

Recommendation from a supervisor — coming soon.

SupervisorIQVIA · SWAT Team
“

Recommendation from a manager — coming soon.

ManagerHealthcare Operations
“

Recommendation from a healthcare leader — coming soon.

Healthcare LeaderMakkah Health Cluster

// Recommendations will be added as they're received.

Contact

Let's build better healthcare.

Open to roles in health informatics, healthcare IT, digital health, business analysis, product support, and healthcare operations.

EMAIL
Azeezalfahad@gmail.comLINKEDIN
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